Terms of service

CharmedWood Terms and Conditions

Last Updated: August 15, 2026

Overview

This website is operated by CharmedWood. Throughout the site, the terms “we,” “us,” and “our” refer to CharmedWood.

CharmedWood offers this website, including all information, tools, products, and services available through this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including, without limitation, browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions contained in this agreement, you may not access the website or use our Services.

Any new features, products, or tools added to the store will also be subject to these Terms.

We reserve the right to update, modify, or replace any part of these Terms by posting changes to this page. It is your responsibility to review this page periodically for changes. Your continued use of the website following the publication of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained permission from a parent or legal guardian where required.

You may not use our products, website, or Services for any illegal or unauthorized purpose.

You must not violate any applicable laws in your jurisdiction while using our Service.

Any breach or violation of these Terms may result in the immediate termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to anyone where legally permitted.

You understand that your content, excluding payment information, may be transferred across different networks and may be modified to conform to technical requirements of connecting networks or devices.

Payment and card information is encrypted and processed securely by our payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

3. Accuracy and Completeness of Information

We make reasonable efforts to ensure that the information provided on this website is accurate and current.

However, we do not warrant that all information made available on this site is accurate, complete, or current at all times.

The material on this site is provided for general information and should not be relied upon as the sole basis for making decisions where more complete or timely information may be required.

We reserve the right to modify the contents of this website at any time without obligation to update previously published information, except where required by law.

4. Modifications to Services and Prices

Prices for our products may change without notice.

We reserve the right to modify, suspend, or discontinue any part of the Service or any product at any time, subject to applicable consumer protection laws.

We shall not be liable to you or any third party for any lawful price change, modification, suspension, or discontinuation of the Service.

Any price change will not affect an order that has already been confirmed unless required because of an obvious pricing error or other circumstance permitted by applicable law.

5. Products, Orders and Shipping

Certain products may be available exclusively online through our website and may be available in limited quantities.

We make reasonable efforts to display product images, colors, dimensions, descriptions, and other information as accurately as possible. However, the appearance of products may vary slightly depending on your device, screen settings, natural materials, manufacturing processes, or other factors.

Orders are generally processed within 1 to 3 business days.

Estimated delivery times vary depending on the destination and shipping method selected. Full shipping estimates, rates, free-shipping thresholds, tracking information, customs information, and other shipping conditions are available in our Shipping Policy.

Once your order has shipped, tracking information will be provided by email when available.

Shipping and delivery estimates are provided in good faith but are not guarantees. Delays caused by carriers, customs authorities, weather events, public holidays, incorrect delivery information, or circumstances outside our reasonable control may occur.

If a parcel appears to be lost, substantially delayed, or damaged during transit, please contact us at hello@charmedwood.com.

Where applicable, lost or damaged shipments will be handled in accordance with our Shipping and Refund Policies and your statutory consumer rights.

6. Billing and Account Information

We reserve the right to refuse or cancel an order where reasonably necessary, including where we suspect fraud, unauthorized payment activity, pricing errors, abuse, or resale activity inconsistent with our policies.

We may limit or cancel quantities purchased per person, household, account, payment method, billing address, shipping address, or order.

If we change or cancel an order, we will make reasonable efforts to notify you using the email address or contact information provided at checkout.

You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases.

You agree to promptly update your information where necessary so that we can complete transactions and contact you when required.

7. Third-Party Tools and Links

Our website may provide access to third-party tools, websites, applications, payment processors, social media platforms, or other external services.

We do not control all third-party services and are not responsible for their content, availability, security, privacy practices, or accuracy.

Your use of third-party services may be subject to separate terms and privacy policies established by those third parties.

You should review the applicable terms and policies before using third-party websites or services.

8. User Comments, Reviews and Feedback

If you submit reviews, comments, suggestions, photographs, ideas, feedback, or other content to us, you grant CharmedWood a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, adapt, and display that content for legitimate business and marketing purposes, subject to applicable law.

We are under no obligation to compensate you for unsolicited submissions unless otherwise agreed.

We may remove content that we reasonably determine to be unlawful, abusive, defamatory, misleading, obscene, infringing, or otherwise inappropriate.

You remain responsible for the content you submit and must not violate the rights of any third party.

9. Personal Information

Your submission and use of personal information through our website is governed by our Privacy Policy.

Payment information may also be processed by Shopify and third-party payment processors in accordance with their respective privacy policies.

10. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery times, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time.

Where an error affects an existing order, we will act in accordance with applicable consumer protection laws and, where appropriate, contact you before making material changes to the order.

11. Prohibited Uses

You may not use the website, its content, or our Services:

  • For any unlawful purpose;

  • To solicit others to perform or participate in unlawful acts;

  • To violate applicable laws, regulations, or intellectual property rights;

  • To harass, abuse, insult, harm, defame, intimidate, or discriminate against another person;

  • To submit false or misleading information;

  • To upload or transmit malware, viruses, malicious code, or other harmful material;

  • To collect or track personal information about others without authorization;

  • To spam, phish, scrape, crawl, or interfere with the operation of the website;

  • To circumvent or interfere with security features of the Service;

  • To engage in fraudulent, deceptive, or abusive purchasing behavior.

We reserve the right to terminate or restrict access to our Services where these restrictions are violated.

12. Disclaimer of Warranties and Limitation of Liability

To the maximum extent permitted by applicable law, we do not guarantee that the Service will always be uninterrupted, timely, secure, or error-free.

Products and Services are provided subject to all mandatory warranties, guarantees, and consumer protections that apply in your jurisdiction.

Nothing in these Terms excludes, restricts, or modifies any consumer right that cannot lawfully be excluded, restricted, or modified.

To the fullest extent permitted by law, CharmedWood and its directors, officers, employees, affiliates, contractors, suppliers, and service providers shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the website, products, or Services.

Where liability may lawfully be limited, our aggregate liability relating to a particular purchase shall not exceed the amount paid by you for the product or Service giving rise to the claim.

This limitation does not apply where liability cannot legally be excluded or limited.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless CharmedWood, its affiliates, directors, officers, employees, contractors, licensors, service providers, subcontractors, and suppliers from claims arising from your material breach of these Terms, violation of applicable law, or infringement of third-party rights.

14. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law.

The unenforceable portion shall be deemed severed from these Terms and shall not affect the validity or enforceability of the remaining provisions.

15. Termination

These Terms remain effective unless terminated by either you or us.

You may terminate your use of the Service at any time by ceasing to use our website.

We may suspend or terminate access to the Service where we reasonably believe you have breached these Terms or engaged in fraudulent, abusive, or unlawful activity.

Any obligations or liabilities incurred before termination will survive termination where applicable.

16. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and CharmedWood regarding your use of the Service.

Any ambiguity in the interpretation of these Terms shall not automatically be construed against either party.

17. Governing Law and Consumer Rights

These Terms shall be governed by the laws applicable to the legal entity operating CharmedWood and the jurisdiction in which that entity is established.

Legal jurisdiction: [INSERT COUNTRY / STATE / REGION]

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights available to you under the laws of your country, state, province, or territory.

Where mandatory consumer laws apply, those rights take precedence over any conflicting provision in these Terms.

18. Changes to These Terms

We reserve the right to update or modify these Terms from time to time to reflect changes to our business, Services, legal obligations, or applicable regulations.

The latest version will always be available on this page.

Material changes will take effect from the date stated at the top of this policy unless otherwise required by law.

19. Contact Information

Questions about these Terms and Conditions can be sent to:

CharmedWood
Website: charmedwood.com
Email: hello@charmedwood.com
Business Address: 81 South Wharf Street, Docklands, 3008, Australia

CharmedWood
Bringing a little magic to nature.