Shipping

Last updated: 15 August 2026

1. Processing

Orders are picked and handed to the carrier within 1 to 3 business days. You will receive a confirmation email with tracking information as soon as your parcel is scanned by the carrier.

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Where We Ship and Delivery Times

Shipping is a flat $11.99 anywhere we ship, and free on orders over $149.

All prices below are in US dollars, and all delivery estimates are in business days after processing, so please add the 1 to 3 business-day processing period above.

Destination	Delivery Time	Cost
United States and Canada	8–10 business days	$11.99, free over $149
United Kingdom and Europe	10–14 business days	$11.99, free over $149
Australia and New Zealand	10–14 business days	$11.99, free over $149
Rest of the world	10–16 business days	$11.99, free over $149

Express delivery is available to Australia and New Zealand at checkout for $16.90, with estimated delivery within 4 to 7 business days.

3. Free Shipping

Shipping is free on every order over $149, to every country we ship to.

The free-shipping threshold is calculated based on the value of the products in your cart, before tax and after any discounts.

If you are shopping in another currency, the equivalent amount will be displayed in your cart.

4. Tracking

Tracking information will be emailed to you once your parcel has been scanned by the carrier.

It may take 24 to 72 hours before tracking begins to show movement. This is normal and does not necessarily indicate a problem with your shipment.

You can also check your shipment status through our Track Your Order page at charmedwood.com.

5. Split Deliveries

If you order several items, they may occasionally arrive in separate parcels or on different days.

There is no additional shipping cost to you if your order is split into multiple shipments. Each parcel will receive its own tracking number.

6. Customs and Import Duties

Orders shipped internationally may be subject to import duties, customs charges, VAT, or other local taxes.

These charges are determined by the destination country's customs authorities and are not included in the amount paid to CharmedWood.

Any applicable charges are the responsibility of the recipient and may be payable upon delivery.

7. Wrong Address, Refused and Undelivered Parcels

Please carefully check your shipping address before completing your order.

If a parcel is returned to us because the address provided was incorrect or incomplete, or because the parcel was refused or not collected, we can either:

• Resend the order once the additional shipping cost has been paid; or

• Process the order as a change-of-mind return in accordance with our Refund Policy.

8. Lost or Damaged Parcels

If your tracking information has not shown any movement for 10 business days, or your parcel arrives damaged, please contact us at hello@charmedwood.com.

Include your order number and, where relevant, photographs showing the damage.

If your parcel is confirmed lost or damaged in transit, we will arrange a replacement or full refund at no additional cost to you.

Contact

CharmedWood
Website: charmedwood.com
Email: hello@charmedwood.com